We want you and your dog to be completely satisfied with your Doggytend products, and we stand by the quality of everything we offer. If your order doesn't meet your expectations or you need to exchange it for a different size or style, please contact us at returns@doggytrend.com so we can make things right.
Please note: All engraved items are final sale and cannot be returned or exchanged. Only orders without engravings are eligible for return or exchange.
RETURNS
To qualify for a return, your item must be unused, unwashed, and in the original condition you received it.
- Returns within 30 days of the original ship date will be fully refunded, minus shipping charges.
- We cannot accept returns after 30 days.
You will receive a refund for the purchase amount and any applicable sales tax.
Please note that customers are responsible for return and exchange shipping costs unless an incorrect or damaged item was sent. In that case, we will provide a complimentary return label.
EXCHANGES
We are pleased to offer direct exchanges to make your shopping experience smoother and more convenient. If you would like to exchange an item for a different color or try a new product, you can return any new, unused item for a refund and place an order for the new item you prefer.